Shipping policy

Shipping Policy – Mayo & Friends

At Mayo & Friends, we’re committed to delivering your pet essentials quickly, safely, and reliably. Please review our shipping policy below for details on processing, delivery times, and other important information.


Order Processing

All orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly delayed.


Shipping Times

Estimated delivery times vary depending on your location:

Australia: 5–10 business days

International: 7–20 business days

Please note that delivery times are estimates and may vary due to external factors such as customs delays or courier issues.


Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time—stay tuned!


Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.


Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes.

These charges are the responsibility of the customer and are not included in our shipping fees.


Shipping Delays

While we do our best to ensure timely delivery, Mayo & Friends is not responsible for delays caused by:

• Courier services

• Customs processing

• Incorrect or incomplete shipping addresses


Incorrect Address

Please ensure your shipping details are correct at checkout.We are not responsible for orders shipped to incorrect addresses provided by customers.


Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at: sales@mayoandfriends.store

Include your order number and photos (if applicable), and we’ll do our best to resolve the issue promptly.


Contact Us

For any questions about your order or shipping, feel free to reach out:Email: [your email here]

Thank you for shopping with Mayo & Friends 🐾We appreciate your trust in us to care for your furry companions.